![]() The issue is still not resolved in my phone with this update. Update 7 - : So after a long wait I got the Security Patch October 1 update for my A9. So do a google drive backup or via the method I mentioned in Update 5. Some users are complained about the 'old' media issue which can only be fixed by reinstalling of the dual WhatsApp. Before updating make sure you have a proper backup of your dual WhatsApp including media. Update 6 - : As many users reported finally Samsung is rolling out a new software update. Update 5 - : Waiting for the update from Samsung Update 4 - : Found a solution to backup the media files from DualApp WhatsApp Messenger to local storage Update 3 - : another partial solution by u/cosmopotamian. Update 2 - : solution(temporary) by u/rzx10r. Pls comment if anyone reported to Samsung and got their reply. ![]() Update 1- : still not found any possible fixes or solutions. I've seen a XDA Thread about the new WhatsApp update that they moved the file location to Android/Media/com.whatsapp/whatsapp I'm not sure what caused this issue whether it's from WhatsApp update or Samsung dual messenger. Anyone faced this issue that you can't share captured image directly from WhatsApp(error message: sharing failed, please try again!) and you can't find your medias and database files even though your show in gallery option is enabled.? I'm only noticed this today.
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